General Manager

Position

General Manager

Locations

The Place Hotel, Manchester

Benefits

  • Competitive Salary
  • Company Pension
  • Health Club Membership
  • Extensive Training

    • Description


    JOB DESCRIPTION - GENERAL MANAGER 

    Responsible to:     National Operations Manager

    Responsible for:     All Heads of Department

    Liaison with:         Opal Property Group, Management & External Suppliers 


    Job Scope: To manage the day to day operation and staff within the hotel. Having commercial accountability for planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations and housekeeping, revenue management and marketing.

    To continuously improve the standard of service delivered to the hotel guests at all times, effectively manage all HOD’s providing adequate training and retention of personnel in situ. 



    1.    To take a strategic overview and plan ahead to maximise profits, the manager must pay attention to all detail, setting the example for staff to deliver a standard of service.
    2.    To maintain and improve all hotel systems to ensure that the hotel provides more than a four star standard at all times.  Maintaining a World Class Service grading of 80% and above
    3.    To Strategically overview the revenue and rooms management of the hotel, providing support to maximise yield on a daily basis.
    4.    To work with the operations manager to maximise revenue and minimise cost of sales in relation to all event and conference business.  Ensuring a minimum 70% GP at all times.   
    5.    To ensure marketing strategy is followed to maximise every opportunity
    6.    Managing and exceeding set revenue budgets, financial plans and controlling expenditure at all times
    7.    To manage the maintenance of statistical and financial records;
    8.    Daily support and liaison with the Heads of Departments,
    9.    Forward planning, developing internal strategy for the growth of all revenue streams
    10.    Compilation of annual budgets year on year to ensure continuous improvement.
    11.    Reviewing and evaluating past history and building the future 5 year plan..
    12.    To work with HR to manage all elements of personnel, including training, staff retention, absence management, disciplinary procedures and recruitment and selection. planning work schedules for individuals and teams;
    13.    To head up the customer relations culture, meeting and greeting customers; effective management of customer complaints, addressing problems and troubleshooting;
    14.    To coordinate and monitor the progress of business strategies.
    15.    To effectively maintain the building with proactive maintenance management
    16.    Room cleanliness and hygiene standards audits to ensure set standards of cleanliness and procedures are met.  
    17.    Risk assessments to be checked, surveyed and maintained
    18.    To maintain all health and safety procedures ensuring compliance with licensing laws, health and safety and other statutory regulations.
    19.    To liaise with head office to ensure effective communication between the site and head office   
    20.    Any other duty deemed necessary by Management 

    Application Details

    Anna Edwards


    The Place
    Ducie Street
    Manchester
    M1 2TP


    Tel: 0161 233 2930
    Fax: 0164 233 2931


    Email: annae@opalgroup.com

    • The Place, New Reception


    Application Form